Company Policies

The following information is provided for our retailers in order to facilitate fair business practices for both the customer and Morgan & Company. Our goal is to treat every customer on a fair and equal basis while ensuring a profit for our company and its employees. In order to provide quality products and service to all of our customers, the policies, procedures, terms, and conditions below must be adhered to strictly.

Pricing

Although we maintain standard pricing on all of our pieces, from time to time prices will have to be increased when there is a substantial change in the silver and gold markets. Prices are based on a $7.00 oz. silver market. When silver prices fluctuate, a silver surcharge will be added to the price of the item.

Personalization

1. Standard engraving charges are $8.00 per piece. (A pair of earrings is considered one piece.) Mother/Grandmother jewelry engraving charge is $6.00 per space/head. The back of any piece is considered a separate engraving charge. Example: The front of a pendant engraving charge would be $8.00, and the back of that same pendant would be another $8.00 charge. The same would apply to the back of Mother/Grandmother jewelry. There is a $6.00 charge for the front and another $6.00 charge if the back is to be engraved.
2. Hand engraving is $35.00 per piece. Highly trained master engravers do this and each piece is hand chiseled.
3. Laser engraving is $8.00 per item. Custom logos are available and will be quoted at the time of the order.
4. Embroidered items are $8.00 per item. Custom logos are subject to a digitizing fee that will be quoted at the time of the order.

Turn Around Time

Morgan & Company operates on a three (3) to four (4) day turn around. Turnaround time does not include shipping time. Orders placed before 2:40 p.m. EST will be processed to ship within three (3) to four (4) business days. However, our turnaround time may vary during peak seasons. This would include holidays such as Christmas, Mother’s Day, Father’s Day, and Valentine’s Day. At these times our turnaround time could change to a 5 – 6 day turnaround.

When placing an order that requires a certain receipt date, please note this on your order or notify your Morgan & Company customer service representative so that we can ensure your order reaches your customer in time. There is a fee for rush or same day orders. Please consult with your customer service representative for this information.

Shipping

Free shipping is available on orders of $100.00 or more. Free shipping applies only to Ground Shipping and when no other discounts are taken, including wholesaler discounts.

1. All packages will be charged for shipping and handling. This includes back orders.
2. Our standard shipping is FedEx Ground. If you require special shipping, please specify at the time of your order. Next Day, 2nd Day, 3-Day Select, and Saturday Delivery is available at an additional charge.
3. Morgan & Company ground shipping is based on the following chart:
    

Return Policy

1. A Returned Goods Authorization (RGA) number must first be obtained from Morgan & Company by calling 866-892-1114. This number allows us to track your package through the return process. This RGA must be clearly marked on the outside of your package. Failure to indicate this RGA number on the outside of your package may result in delayed processing time. No claim for return will be accepted without first obtaining an RGA number from a customer service representative of Morgan & Company.
2. A copy of the original invoice with the returned item circled must accompany the RGA.
3. All personalized jewelry and gifts are non-returnable. If the products are damaged (see Damaged Goods below), they will be replaced using the exact engraving as the original order. If there is a change in the engraving, it will be charged as a new item.
4. All returns that are not damaged of a defect in materials or workmanship will be assessed a 15% restocking fee. These goods must also be returned in their original packaging and in resalable condition.
5. All Merchandise carries a one (1) year warranty against breakage. No returns will be accepted after 30 days of the original invoice date other than items that are broken due to the defect in materials or workmanship.
6. Damaged items will be repaired or replaced at the discretion of Morgan & Company. If it is determined that there is no damage, the item will be returned to the customer at their cost and no credit will be issued.
7. Any applicable return postage credits will be issued only if the package is returned using standard US Postal Service. Credits will not be issued for upgrade to Priority Mail, Delivery Confirmation of Insurance.
8. Returns will not be processed for customers with past due account balances until the account is made current.

Damaged and Shortage Claims

Claims for damaged goods, due to shipping, or shortage must be reported to Morgan & Company within 5 business days of receipt. All damaged merchandise must be returned in the original carton in order to file a claim with FedEx. An RGA number must be obtained before returning to Morgan & Company.

Returns for any reason will not be accepted without an RGA number issued by Morgan & Company.

Back Orders

While Morgan & Company makes every effort to maintain stock of all styles offered; this may not always be possible. In the event an item is out of stock, we will make every attempt to ship the item as soon as possible. When an item is back ordered, you will be given an approximate arrival date. These dates cannot be guaranteed.