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When personalizing a product, why am I required to enter a full name if I only need initials?
In order to properly personalize your item, it is important to know which initial is first, which one is the middle initial, and which one is the last name initial. By entering a full name, we know the personalization will be done the correct way – which most times will be in the order of first initial, middle initial, last initial
(ex: ACB for Anna Blake Cole). Don’t worry if you enter your full name! We will switch the order to reflect the proper way to personalize your item. |
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If I pay for upgraded shipping such as 2nd-day, does that mean that my order will arrive within two days?
If you choose to pay for expedited shipping, it does not necessarily mean that you will receive your order within the amount of days you paid to have the order ship. Personalizing an item takes time, and there is usually a frame of a few days to get your item out the door. Typically our turnaround time is 2-3 business days, but will vary by product. Remember, a majority of our items are hand-made and personalized in-house. Once you order is shipped, then the days for expedited shipping go into effect. |
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What do I do if I need to clarify anything or have any questions after I’ve submitted an order?
If you have any questions or concerns, feel free to e-mail our customer service department (customer.service@morgan-company.com). If you wish, you may also call us at 1-800-722-1878. Regular business hours are 8:30am to 5pm EST, Monday through Friday. When calling after hours, just leave a message. You can also take advantage of our Live Chat feature at the top of our web pages. By clicking to chat, you will talk with a Morgan & Company representative, who can answer your questions while you’re browsing on the computer. |
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Does the engraving fee reflect the price per letter?
No. The personalization fee is a flat $6 for most items. It doesn’t matter if you ask for one initial, three initials, or a name – it is all the same charge. Engraving on mother/grandmother gifts cost $4 per item. |
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Can all fonts be done on all items?
No. Keep in mind that there are several exceptions when it comes to using fonts on certain items. For instance, a round font cannot be used on embroidered items such as handbags. And, likewise, a sydney font cannot be used on engraved items such as sterling silver jewelry.
Also, remember that cursive is a font that can only be used for full names, not initials.
If there is a discrepancy concerning fonts on your order, you will be contacted by the customer service department. Please pay close attention to the instructions on our personalization page on the website once you have selected an item. |
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Why are my initials monogrammed in the order of first, last, then middle initial?
This specific order is a standard in personalization. In most instances, the last name initial will be the largest initial in the center (ex: ACB for Anna Blake Cole). This puts emphasis on the last name and centers it as well. Fonts that place initials in the regular order of first, middle, and last include the block font and Old English font. These fonts are set up to personalize all letters the same size, so there is no particular emphasis on any initial. Block and Old English are fonts that are more commonly used on gifts for men, although not limited to men. |
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Why do I need to enter a thread color and font style?
We want you to personalize the item. Just because we have an example of a bag with a specific thread color does not mean that you can’t choose another color. The same also goes for fonts. There are several styles you can use, and we do not want to limit you on just one choice. |
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When are new products coming out?
Our team works year-round to come up with ideas for new products. You will see something new from Morgan & Company throughout the year. You can always follow the New Products link on our website for the latest products. |
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An item that I purchased is on backorder. When can I expect to receive it?
Although most of our products are usually in stock, with over 1,400 items we manufacture, you may run across something that is on backorder. Our customer service department will provide you with the most up-to-date information on a product’s availability. Many times, you won’t have to wait long for your new purchase. The Morgan & Company website is updated daily by our staff and we will let you know there whether or not an item is on backorder. **Remember, the majority of our products are hand-made one of a kind items and these take time to produce. |
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Christmas is just around the corner, and I haven’t finished shopping yet. Can I still order and get my gifts in time?
More than likely, the answer will be yes. Our Last Order Day for Christmas delivery is normally December 17th or 18th. We will let you know about our last ordering day and recommend different options on shipping to your location so that you have your gifts for the holiday season. The Morgan & Company staff works diligently to make sure every Christmas order is ready and shipped to you on time. |
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I want to send a gift to someone. Can you include a card and wrap my gift?
Yes. We will be more than happy to assist in gift wrapping and include a special note for your loved one or friend. Just let us know what you want to say, and we’ll make it happen. |
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There is a pendant I want personalized with initials, but I’m also thinking of having something engraved on the back. Can you do that?
We can engrave a name or even a small message on the back of some pendants. Morgan & Company strives to make your gifts personal, so ask us if it’s possible for your particular piece, and we can make recommendations on the personalization. |
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- Adding to an Order
We simply cannot add to orders once they are placed. Once an order is submitted, it gets placed in the production que , is distributed to the appropriate department and the production process begins.
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- Damaged and Shortage Claims
Claims for damaged goods, due to shipping, or shortage must be reported to Morgan & Company within 5 business days of receipt. All damaged merchandise must be returned in the original carton in order to file a claim with UPS. An RGA number must be obtained before returning to Morgan & Company.
Returns for any reason will not be accepted without an RGA number issued by Morgan & Company.
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- Back Orders
While Morgan & Company makes every effort to maintain stock of all styles offered; this may not always be possible. In the event an item is out of stock, we will make every attempt to ship the item as soon as possible. When an item is back ordered, you will be given an approximate arrival date. These dates cannot be guaranteed.
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